Terms of Service

Last updated: July 15, 2026

1. Acceptance of Terms

These Terms are an agreement between you and Truffle Technologies Inc., doing business as Marble ("Marble," "we," "us," or "our"). By accessing or using the Marble platform, website, mobile application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. You must be at least 18 years old to use the Service.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@joinmarble.com of any unauthorized use of your account or any other breach of security. Marble is not liable for any loss or damage arising from your failure to protect your account credentials.

3. Fees and Payment

Access to the Service may require payment of fees as outlined in your order form or agreement with Marble. Payment terms, billing frequency, and amounts are as specified in your agreement. Fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4. Your Content and Data

You retain ownership of all data, content, and information you submit to the Service ("Customer Data"). By using the Service, you grant Marble a limited, non-exclusive license to process, store, and use your Customer Data solely to provide and improve the Service. We do not sell your Customer Data to third parties. We may use anonymized and aggregated data that does not identify you or any individual to improve our products and services.

5. SMS/Text Messaging

The Service sends SMS text messages to vendors on your behalf to place and manage purchase orders. Marble obtains each vendor's consent to receive these messages directly from the vendor — through our opt-in page at joinmarble.ai/sms-optin or an SMS start keyword — before any messages are sent. You may invite your vendors to opt in (for example, by requesting an opt-in link through the Service), but you do not provide consent on a vendor's behalf, and the Service will not send text messages to a vendor who has not opted in directly. Marble maintains records of vendor opt-in consent and opt-out requests in compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable law.

  • Message Frequency: Message frequency varies based on purchase order activity.
  • Opt-Out: Vendors may opt out at any time by replying STOP to any message. Once a vendor opts out, the Service will cease sending messages to that number unless the vendor opts in again.
  • Message and Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
  • No Sharing: Vendor phone numbers and opt-in data will not be shared with third parties for marketing or promotional purposes.
  • Lawful Use: You agree not to use the Service's messaging features to send any content that violates the TCPA, CTIA guidelines, or applicable law, and not to direct messages to recipients other than your own vendors in connection with legitimate purchase orders.

6. Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Use the SMS features to send spam, marketing messages, or any content that violates TCPA or CTIA guidelines.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Access or attempt to access another user's account without authorization.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Upload any content that is harmful, offensive, or infringes on the rights of others.
  • Resell, sublicense, or provide access to the Service to third parties without authorization.
  • Input fraudulent or intentionally inaccurate data into the Service.

7. Intellectual Property

The Service, including all software, algorithms, models, user interface, documentation, and related materials, is owned by Marble and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term. You may not copy, modify, distribute, or create derivative works based on the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MARBLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. MARBLE MAKES NO WARRANTY REGARDING THE ACCURACY OF ANY AI-GENERATED OUTPUT, THE RELIABILITY OF DEMAND FORECASTS, THE COMPLETENESS OF DOCUMENT EXTRACTION RESULTS, OR THE SUCCESSFUL DELIVERY OF ANY TEXT MESSAGE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARBLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, INVENTORY SPOILAGE, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

MARBLE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MARBLE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Marble, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or any applicable law; (c) your violation of the TCPA or any other messaging law; (d) your failure to obtain proper consent from message recipients; (e) the content of messages sent through the Service at your direction; or (f) any claim by a vendor or other third party related to messages sent through the Service on your behalf.

12. Termination

Either party may terminate these Terms at any time with 30 days' written notice. Marble may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if continued use poses a legal or security risk. Upon termination, you will have 30 days to export your Customer Data. After that period, we may delete your data in accordance with our Privacy Policy. Sections 4, 7, 9, 10, and 11 survive termination.

13. Referral Program

Marble may offer a referral program that allows eligible individuals ("Referrers") to refer prospective customers to Marble. Participation is voluntary and subject to these Terms. By generating, sharing, or using a referral link, you agree to the following:

  • Eligibility: Referrers must be at least 18 years old and provide accurate information. Marble employees, contractors, and agents are not eligible. You may not refer yourself, your own business, or any business you own or operate.
  • Qualifying Referral: A referral qualifies only if the referred party is a new customer that is not already a Marble customer and is not already an active prospect or engaged in an existing sales discussion with Marble. Referrals are attributed through the Referrer's unique referral link. Where more than one Referrer is associated with the same customer, Marble attributes the referral in its sole discretion (generally to the first valid referral link received).
  • Per-Customer Basis: Rewards are limited to one (1) reward per referred customer. A customer that operates multiple locations or units — including a multi-unit, franchise, or hospitality group — is treated as a single customer and is eligible for only one reward, regardless of the number of sites deployed. A separate, distinct new customer constitutes a separate referral that is eligible for its own reward.
  • Reward Options: For each Qualifying Referral, the Referrer may choose one of the following: (a) US$500, delivered as a prepaid virtual debit card; or (b) one Oura Ring 5 in the colorway of the Referrer's choice, together with twelve (12) months of Oura membership (approximate combined retail value US$469–US$569, depending on colorway). Only one option may be selected per Qualifying Referral. The options are not combinable, cannot be split across referrals, and cannot be exchanged for one another once a reward has been issued.
  • Choosing Your Reward: After a referral qualifies, Marble will email the Referrer at the address provided and ask the Referrer to select a reward option. The Referrer must respond with a selection within thirty (30) days of that email. If the Referrer does not respond within that period, Marble will issue the US$500 prepaid virtual debit card by default. Selections are final once submitted.
  • Prepaid Card Option: The prepaid virtual debit card is issued by a third-party bank and is subject to that bank's terms, conditions, and expiration date. The card is non-transferable. Marble is not responsible for lost, stolen, undeliverable, or expired cards.
  • Oura Ring Option: The Oura Ring 5 option requires a valid shipping address in the United States; Referrers outside the United States may select only the prepaid card option. Oura ships a sizing kit before the ring itself, and the ring cannot be produced until sizing is confirmed. The Referrer must complete sizing and provide a shipping address within sixty (60) days of selecting this option; if they do not, Marble may issue the prepaid card option instead. The ring and membership are fulfilled by Ōura, not by Marble. The twelve (12) months of membership begin when the membership is activated and do not automatically renew through Marble; continuing the membership after that period is the Referrer's responsibility and expense. The ring has no cash equivalent and may not be redeemed, exchanged, or refunded for cash or credit.
  • Product Warranty: Marble is not the manufacturer or seller of the Oura Ring 5 and makes no warranty of any kind with respect to it, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. The ring is provided subject to the manufacturer's own warranty and terms, and any warranty, defect, repair, return, health-data, or product-support claim must be directed to Ōura. The Oura Ring 5 is a consumer wellness device and is not a medical device; nothing in this program constitutes medical advice.
  • Third-Party Trademarks: Ōura, Oura Ring, and related marks are trademarks of Ōura Health Oy. Ōura Health Oy is not a sponsor, endorser, or administrator of this referral program and has no affiliation with it. Marble's use of the mark is solely to identify the reward product. Nothing in this program implies any partnership between Marble and Ōura Health Oy or any endorsement of Marble by Ōura Health Oy.
  • Substitution: If the Oura Ring 5 (or a selected colorway) is discontinued, out of stock, unavailable in the Referrer's size, or otherwise cannot be delivered within a reasonable period, Marble may substitute a comparable product of equal or greater retail value, or may issue the US$500 prepaid card option instead, in its sole discretion.
  • When the Reward Is Earned: A reward is earned only after the referred customer has gone live with (deployed) Marble at its first site and has maintained an active, paid deployment for thirty (30) consecutive days following go-live. Rewards are issued to the email address the Referrer provided, ordinarily within sixty (60) days after the referral qualifies and, for the Oura Ring option, after sizing is confirmed. If the customer cancels, churns, or otherwise fails to maintain an active deployment during the 30-day period, no reward is earned.
  • Taxes: Referrers are solely responsible for any taxes arising from a reward, including taxes on the fair market value of any non-cash reward. Marble may require a completed Form W-9 prior to issuing a reward and may issue a Form 1099 where required by law. For tax reporting, a non-cash reward is valued at its retail price at the time it is issued.
  • Prohibited Conduct: You may not obtain referrals through spam, unsolicited mass messaging, purchased or scraped lists, paid search advertising on Marble's trademarks, impersonation, or false or misleading statements about Marble. Any fraud, abuse, self-dealing, or violation of these Terms voids all associated rewards and may result in removal from the program.
  • No Relationship: Participation does not create any employment, agency, partnership, or joint-venture relationship. Referrers act independently and have no authority to make representations, warranties, or commitments on Marble's behalf.
  • Program Changes: Marble may modify, suspend, or terminate the referral program, or change the reward amount or form, at any time and for any reason, with or without notice. Rewards that have not yet been earned may be forfeited upon termination. Marble determines in its sole discretion whether a referral qualifies. The program is void where prohibited by law.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved informally by contacting support@joinmarble.com. If a dispute cannot be resolved informally within 30 days, either party may pursue resolution through the courts located in the State of New York.

15. Contact Us

If you have any questions about these Terms, please contact us at support@joinmarble.com.